Privacy policy

CJ Industries Australia
Effective Date: 2025

CJ Industries Australia ("we", "our", "us") respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://www.cjindustriesaustralia.com/) and purchase our products.

By using our site, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

When you browse or make a purchase on our website, we may collect:

Personal Information: name, billing address, shipping address, email address, phone number, and payment information.
Order Information: details of the products you order.
Technical Information: IP address, device type, browser type, and browsing behaviour collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you regarding your order, account, or inquiries.
Improve our website, services, and customer experience.
Detect and prevent fraudulent activity.
Comply with legal obligations.

3. Sharing Your Information

We may share your information with trusted third parties, including but not limited to:

Suppliers and vendors who assist in fulfilling your order.
Couriers and logistics providers to deliver your order.
Payment processors (e.g., Shopify Payments, Afterpay, Zip Pay, Apple Pay, Google Pay).
IT and support service providers.

We only share the minimum information necessary to perform these services.
We do not sell or rent your personal information to third parties.

4. International Data Transfers

As part of order fulfillment and operations, some information may be processed or stored outside Australia, including by our suppliers or service providers located internationally.
We take reasonable steps to ensure any overseas providers handle your information securely and in accordance with the Australian Privacy Principles.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your shopping experience.
Analyze website traffic and performance.
Personalize content and advertisements.

You can manage cookie settings through your browser preferences.

6. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request deletion of your personal information (subject to legal and operational requirements).
Opt-out of marketing communications at any time.

To exercise your rights, contact us at admin@cjindustriesaustralia.com.

7. Data Security

We take reasonable measures to protect your information, including encryption, secure payment gateways, and restricting access to personal information only to authorized personnel.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
The updated version will be posted on our website with the new effective date.

9. Making a Privacy Complaint

If you believe we have breached your privacy rights, or you have any concerns about how we handle your personal information, you may contact us at:

Email: admin@cjindustriesaustralia.com

Please include details of your complaint.
We will investigate and respond within a reasonable timeframe, typically within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

CJ Industries Australia
Email: admin@cjindustriesaustralia.com
Website: https://www.cjindustriesaustralia.com/